FAQ

Ordering  
Q: How do I place an order?  
A: Browse our website, select your items, and proceed to checkout. You’ll see the total in GBP, including any shipping fees, before confirming your payment.

Q: Can I cancel or change my order?  
A: If you need to cancel or modify your order, contact us at [support@swiss-society.com or +447426469258] within 24 hours of placing it. Once processing begins (usually within 1-2 business days), changes may not be possible.

Payments  
Q: What payment methods do you accept?  
A: We accept Visa, Mastercard, American Express, (for orders over £100), and digital wallets like Apple Pay or Google Pay. All payments are in GBP.

Q: When will I be charged?  
A: Your payment is processed immediately upon checkout to secure your order. You’ll receive a confirmation email once it’s successful.

Shipping  
Q: How long does shipping take?  
A: We aim to deliver within 6-10 working days from shipment, excluding weekends and holidays. Processing starts right away, and most orders are shipped within 1-2 business days.

Q: Where do you ship?  
A: We ship worldwide to most countries. If your location isn’t available at checkout, contact us at [support@swiss-society.com or +447426469258] to confirm.

Q: How much is shipping?  
A: Shipping costs vary by location and order weight. You’ll see the exact fee in GBP at checkout before you pay.

Q: Can I track my order?  
A: Yes! Once shipped, we’ll email you tracking details (if available). Some carriers may not offer tracking, depending on the destination.

 Returns & Refunds  
Q: What’s your return policy?  
A: You can return most items within 30 days of delivery if they’re unused and in original packaging. Check our Return Policy for full details and instructions.

Q: Who pays for return shipping?  
A: You’re responsible for return shipping costs unless the item is damaged, defective, or incorrect—then we’ll cover it.

Q: How long does a refund take?  
A: Once we receive and inspect your return (within 5 business days), we’ll process your refund in GBP to your original payment method within 7-10 business days.

Products  
Q: What if my item arrives damaged or isn’t what I ordered?  
A: Contact us within 7 days of delivery at [support@swiss-society.com or +447426469258]. We’ll arrange a replacement or refund, including shipping costs, after verification.

Q: Are your products authentic?  
A: Yes, all items are sourced from trusted suppliers and meet our quality standards.

General  
Q: Where are you located?  
A: We’re proudly based in Dubai, UAE, serving customers globally.

Q: How do I contact you?  
A: Reach us at [support@swiss-society.com or +447426469258] or visit our Contact Us page. Our team is available to assist you Monday to Friday, 9 AM to 5 PM (UAE time).

Q: What if I have a question not listed here?  
A: No problem! Email or call us at [support@swiss-society.com or +447426469258], and we’ll get back to you as soon as possible.